Refund Policy
Service note - Operational requirement: Customers shopping with gocontigo may request a return or exchange for any reason within 30 days after delivery.
Return shipping responsibility
Policy detail - Detailed guidance: gocontigo supplies and pays for the approved return method in both change-of-mind cases and cases involving product or fulfillment problems.
Return destination
6220 Spruce Ave # A, Clearlake, California, 95422, United States
Cancellation before shipment
How this rule works - Transaction-focused responsibility: Pre-shipment cancellation is available on request. After the carrier receives the order, this policy controls the available return remedies.
Return eligibility
Customer assurance - Concise information: Customers should contact us before the 30-day deadline and return the product with its included components and purchase record.
Direct guidance - US-focused requirement: The no-reason option does not cover custom-made merchandise, clearance or Final Sale items, gift cards, or intimate and hygiene-sensitive goods once opened.
Policy explanation - Service-led reference: Nothing in the exclusion list restricts consumer rights relating to damage, defects, incorrect fulfillment, or missing merchandise.
Refund method and timing
Customer outcome - Structured standard: Approved refunds go back to the original payment method in 5-10 business days after the returned item is received and processed.
Exchange requests
Policy detail - Practical provision: Exchange requests follow the same 30-day deadline and are completed after the replacement option is verified.
Merchant and customer service details
How this rule works - Concise explanation: The merchant information for gocontigo is provided below for direct customer use.
Business name: gocontigo
Trade name: gocontigo
Email: support@gocontigogaen.shop
Phone: 512-517-0449
Physical and return address: 6220 Spruce Ave # A, Clearlake, California, 95422, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York).