FAQ

Will the order include tracking?

What to expect - Documented application: Yes. A tracking number is provided after carrier acceptance so the shipment can be followed.

Where does the store deliver?

How this rule works - Concise handling: The store serves US addresses only. Customers pay no standard-shipping charge on a US purchase.

When is an order normally delivered?

Applicable procedure - Store-specific approach: Processing normally takes 1-2 business days, followed by an estimated 4-6 business days of carrier transit.

What return and exchange choices are available?

Process clarification - Direct summary: A request can be opened within 30 days of delivery for an eligible return or exchange, with return shipping paid by gocontigo.

Can the same care instructions be used for every product?

Important context - Store-specific application: No. Product construction varies, so each item's own care and safety directions must be followed.

Where can I send an order question?

Store responsibility - Direct review: Email support@gocontigogaen.shop or call 512-517-0449 Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

May I stop an order before dispatch?

How this rule works - Customer-ready standard: Yes, before dispatch. Once shipped, the purchase proceeds through the return terms in the Refund Policy.

Where and when does a refund arrive?

Customer-facing rule - Plain-language choice: Allow 5-10 business days for an approved credit to be issued to the original payment method after return processing.

How to reach the merchant

Customer outcome - Structured direction: Customers can reach gocontigo through these current store contact details.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigogaen.shop

Phone: 512-517-0449

Physical and return address: 6220 Spruce Ave # A, Clearlake, California, 95422, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York).